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How we handle your information.
Last updated: September 1, 2026
When you contact us or book an appointment through this website, we collect the information you provide directly, such as your name, phone number, email address, service address, and details about the work you need. Appointment booking is handled through Calendly, which has its own privacy practices governing the scheduling data you submit.
Your information is used solely to schedule and provide the plumbing, heating, and HVAC services you request, to communicate with you about your appointment, and to follow up on completed work. We do not sell or rent your personal information to third parties.
We retain customer information only as long as needed to provide our services and meet legal or accounting obligations, and we take reasonable steps to protect it from unauthorized access.
Questions about this policy or your information can be directed to owens@sosplumbing-heating.com or (604) 307-8370.